CHRISTMAS HOLIDAYS SHIPPING AND RETURNS

CHRISTMAS DELIVERY CUT OFF DATES:
UK: 12 noon 22st December
USA: 19th December
EU:  19th December
REST OF THE WORLD: 16th December

CHRISTMAS GIFT RETURNS POLICY: Please contact us before returning any items. We are offering an extended returns policy over the Christmas period. Any non-bespoke item bought between 15th November and 25th December 2022 will be eligible for return up until 10th January 2023. 

SHIPPING

Mainland UK: FREE NEXT DAY DELIVERY Free next day delivery for all orders received before 12 noon Monday-Thursday. Orders placed after 12 noon Friday are dispatched Monday morning.

EU: £20  3-6 working days depending on location.
Countries included are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Iceland, Isle of Man, Jersey, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, San Marino, Serbia, Switzerland, Turkey.

USA: £20  3-6 working days depending on location.

Rest of World: £25  3-6 working days depending on location. Our Rest of World shipping rate covers these destinations: Albania, Andorra, Australia, Bahrain, Bermuda, Bosnia & Herzegovina, Brunei, Cambodia, Canada, China, Egypt, Georgia, Greenland, Hong Kong SAR, India, Israel, Japan, Kuwait, Macao SAR, Malaysia, Maldives, Morocco, Nepal, New Zealand, Pakistan, Philippines, Qatar, Réunion, Saudi Arabia, South Africa, South Korea, Taiwan, Thailand, United Arab Emirates, Vatican City, Vietnam.

If your country is not on this list, please contact us and we may be able to provide a custom shipping option for you.

Certain Loveness Lee pieces are made-to-order, these are clearly marked on each product page, for these pieces please allow an additional 3-4 weeks for your jewellery to be crafted. Please contact us should you have any further questions or specific requests. 

Please remember that you may need to pay additional taxes or import fees on your purchase if ordering from outside the UK, our jewellery is shipped directly from our workshop in London, UK.

TAXES & DUTIES

All Loveness Lee Jewellery is shipped directly from the workshop in our flagship store in London, UK. Please be aware of your local country’s taxes and duties.

We cover import duties and taxes for all countries in the EU as well as US states. 

The full list of countries that we ship to TAX & DUTY FREE is as follows: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom & United States of America. For further information please contact us

RETURNS

For all online sales we conform to the Distance Selling Regulations set out in UK Law.  

For all online sales we conform to the Distance Selling Regulations set out in UK Law.  

We are happy to exchange or refund any standard, non-personalised pieces bought on www.lovenesslee.com if you inform us of your wish to return within 14 days of delivery of your purchase, provided the items are returned to us within 28 days of delivery.

It is important that you inform us of your wish to return before returning your items, unarranged returned items may be subject to a 15% restocking fee if received within 28 days, or in the event of being received after 28 days, are not eligible for refund. 

All refunds and replacements will be issued within 14 days of receipt of valid returns.  

In the unlikely event your jewellery is received damaged, please contact us and we will arrange for its return, and ship a replacement out to you.  

Bespoke and personalised items, are excluded from returns and exchanges, except in the event that they are received faulty, in which case they are eligible for repair or replacement only.   

Gift Cards are non-returnable and cannot be exchanged for cash.

Please return any items in their original packaging, using an insured and trackable courier service, and retain proof of postage as we cannot be held responsible for loss or damage during transit.

Items must be in their original, brand new condition, showing no signs of having been worn or used.   

If you wish to return an item recently purchased from our flagship store in OXO Tower Wharf London, we will exchange or offer a full refund if returned to us in-store within 14 days.  

Please allow up to 14 days from our receiving your return for the funds to be credited back to your original payment method. 

Please note we can only accept returns for items bought from www.lovenesslee.com or from our physical store.