Need help?
Frequently Asked Questions
GENERAL QUESTIONS
There is no difference in the quality or appearance between our recycled silver pieces and regular silver pieces. The only difference is its impact on the planet!
At Loveness Lee we are inspired by the serendipitous beauty found within nature, therefore it’s even more important that we do our bit to protect it. Silver is a mined precious metal found globally but mined mostly in the Americas, digging through our beautiful landscapes to find it is harmful to our planet, refining and transporting it globally adds to the damage done. By re-using silver that's already been mined, we can help reduce this harm whilst giving new life to pre-loved materials.
All of our recycled silver is certified by Jewellery Casting Scotland Ltd.
Our rings come in US sizes 5,6 and 7. Click here for our printable measuring tool to find out your size. If you know your UK size but you’re not sure what your US size is, Click here for our sizing chart.
Yes! Although we make our rings in US sizes 5,6 and 7, we are more than happy to make any custom size. Simply email us at enquiries@lovenesslee.com to speak to one of our team about your sizing needs!
Yes. The Loveness Lee team are happy to make alterations to any of our designs. Common customer enquiries include things like changing chain length, ring size, colour of metal etc… However, we have also worked with customers to create very personal pieces with our Loveness Lee twist. Email enquiries@lovenesslee.com to ask about your own custom-made piece!
Of course! Just email us on enquiries@lovenesslee.com to get a custom quote for your bespoke piece.
Of course! Just email us on enquiries@lovenesslee.com to get a custom quote for your bespoke piece.
Yes! In the event of damage to your Loveness Lee jewellery, we are able to make repairs at our London workshop, so simply bring your jewellery in for us to take a look at or send it to us in the post. Please note we do not take responsibility for loss or damage whilst in transit. For more information check out our aftercare program.
All of our gold earrings, necklaces, bracelets, anklets and hairpins are plated in 2 microns of 18 carat gold. Our gold rings are plated in 3 microns of 18 carat gold.
After each wear and before storing your jewellery, give it a brief clean, things like sweat and water can affect jewellery, so wiping off pieces with a cloth before string them will keep them looking newer for longer.
Keeping your jewellery in the biodegradable plastic bags provided in your packaging will prevent too much oxygen getting to the metal. We also recommend storing away from direct sunlight to protect the colour
If tarnishing does occur, giving it a gentile scrub with a toothbrush, warm water and some washing up liquid should restore its shine.
Remember that silver that is regularly used tends to need less care, so we encourage you to wear your jewellery as often as possible in order to keep it looking beautiful!
SHIPPING
All Loveness Lee jewellery is handmade in our flagship store/ workshop in the Oxo Tower on Southbank, London.
For our full shipping policies click here
We offer free next-day delivery in the UK (on orders placed before 12 noon), As well as free shipping to the US on all orders over $200.
Shipping to Europe and the US is £20, and £25 to destinations further afield.
We offer free next-day delivery on orders from within the UK before 12 noon Monday-Thursday. Orders placed after 12 noon Friday are dispatched Monday morning. Orders to Europe and the US typically take 2-5 working days Including handling time, and 5-10 working days to the rest of the world.
For our full shipping policies click here
We ship all orders from our flagship store in London.
Our US & EU shipping covers:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Iceland, Isle of Man, Jersey, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, San Marino, Serbia, Switzerland, Turkey, USA.
Our worldwide shipping countries are:
Bahrain, Brunei, Cambodia, China, Hong Kong SAR, India, Israel, Japan, Kuwait, Macao SAR, Malaysia, Maldives, Nepal, Pakistan, Philippines, Qatar, Saudi Arabia, South Korea, Taiwan, Thailand, United Arab Emirates, Vietnam, Albania, Andorra, Bosnia & Herzegovina, Georgia, Greenland, Réunion, Vatican City, Egypt, Morocco, South Africa, Bermuda, Australia, New Zealand, Canada.
If your country is not listed please contact us to arrange for your jewellery to be delivered.
For our full shipping policies click here
We use DHL and Royal Mail to ship our orders.
SALES AND AFTERCARE
We are happy to refund or exchange any standard, non-personalised pieces provided you inform us of your wish to return via email to hello@lovenesslee.com within 14 days of receiving your purchase. Items must be then returned to us within a further 14 days.
The VAT on all our jewellery is 20%.
We are stocked at FarFetch, URSA, and Nugae Galleria, for a full list check out our stockists page.
We offer 10% off of your first online purchase, along with different seasonal and festive discounts throughout the year. Sign up to our mailing list at the bottom of the page in order to get exclusive codes!
We regularly give out discount codes on our instagram and via our mailing list, sign up here to be included and get a 10% discount code for your first order!
Most of our discount codes are valid for any full price sterling silver or 18ct gold plated item.