We offer flat rate shipping across the entire store.
Within the UK: £8 5-7 days Including handling time.
Europe: £10 10-12 days Including handling time.
Rest of World: £20 Up to 15 working days depending on location.
Certain Loveness Lee pieces are made-to-order, these are clearly marked on each product page, for these pieces please allow an additional 2-3 weeks for your jewellery to be crafted. Please contact us should you have any further questions or specific requests.
We are happy to exchange or refund any standard item you are not happy with provided they are returned in their original condition including all packaging within 14 days of receipt.
Please contact us before return shipping so we can authorise the return, We cannot accept returns without prior arrangement.
We can only refund return postage in the unlikely event your jewellery is is received damaged.
Bespoke items as well as earrings (for hygiene purposes) are excluded from returns and refunds.
Please consider using an insured and trackable courier service, and retain proof of postage as we cannot be held responsible for loss or damage in transit.
Exchanges, Credits, and Refunds are accepted until 14 days after the item is received. Items must be in their original, brand new condition, showing no signs of having been worn or used.