Delivery and Returns Policy
Please find below our standard shipping rates. If you have any questions or require a specific shipping formality please feel free to contact us.
|Royal Mail Singed For 1st Class||Duration|
5-7 days Including handling time
10-12 days Including handling time
|Rest of World||£20||
Up to 15 working days depending on location
Certain Loveness Lee pieces are made-to-order, these are clearly marked on each product page, for these pieces please allow an additional 2-3 weeks for your jewellery to be crafted. Please contact us should you have any further questions or specific requests.
- We will exchange or refund any item you are not happy with provided they are returned in their original condition within 14 days of receipt.
- Please contact us before return shipping so we can authorise the return.
- Return postage will only be refunded in the event your item is faulty.
- Bespoke items and earrings - for hygiene purposes - are excluded from returns and refunds.
- Please consider using an insured and trackable courier service, and retain proof of postage as we cannot be held responsible for loss or damage in transit.
- If you receive a damaged item please inform us within 24 hrs of delivery to arrange for a replacement to be sent.