Delivery and Returns Policy

Please find below our standard shipping rates. If you have any questions or require a specific shipping formality please feel free to contact us.



Royal Mail Singed For 1st Class Duration 
UK £8
5-7 days Including handling time
Europe £10
10-12 days Including handling time
Rest of World £20
Up to 15 working days depending on location



Certain Loveness Lee pieces are made-to-order, these are clearly marked on each product page, for these pieces please allow an additional 2-3 weeks for your jewellery to be crafted. Please contact us should you have any further questions or specific requests.



  • We will exchange or refund any item you are not happy with provided they are returned in their original condition within 14 days of receipt.
  • Please contact us before return shipping so we can authorise the return.
  • Return postage will only be refunded in the event your item is faulty.
  • Bespoke items and earrings - for hygiene purposes - are excluded from returns and refunds.
  • Please consider using an insured and trackable courier service, and retain proof of postage as we cannot be held responsible for loss or damage in transit.
  • If you receive a damaged item please inform us within 24 hrs of delivery to arrange for a replacement to be sent.

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